refund and returns policy

We want you to be happy with your purchase! If something isn’t right with your order, please get in touch with us as soon as possible so we can help. You can email us at [email protected] or through the Contact Us form

Plant appearance

The plants shown on our website are representative examples of the plants we have in stock. The plant you receive will not be the exact plant pictured. We photograph plants that are a good average representation of what you can expect to receive. As plants are living things, each one is naturally unique and will vary in size, shape, colour and fullness.

Plants in transit

Plants may experience slight wilting or minor leaf damage during transit, particularly during periods of extreme weather. This is common and, in most cases, your plant will recover with a little care and time.

If your plant arrives with significant damage or you have concerns about its condition, please contact us within 24 hours of delivery and include photos so we can assess the issue.

Artwork & Plant stands

If your item arrives damaged or faulty, please contact us as soon as possible with photos of the damage, and we will

Change of Mind

Unfortunately, we cannot accept returns for change of mind, so please choose carefully before placing your order.

We’re a small business and genuinely care about our customers and the products we send out. If you have any concerns, please reach out and we’ll do our best to help. 💚