terms & conditions

Thanks for shopping with Loopaloft! These terms and conditions apply to everyone who uses our website and buys from us. By placing an order, you agree to these terms, so please take a moment to read them. If you have any questions, we’re always happy to help – just email us at [email protected].

Who we are

Loopaloft is a small, independent New Zealand business run by Stephanie Junovich. We sell indoor plants, handmade wooden plant stands and giclée prints of original botanical artwork. In these terms, “we”, “us” and “our” mean Loopaloft, and “you” means the person using our website or placing an order.

Our products

Plants: Our plants are living things, so every one is a little different. Photos on our website are representative examples of the plants we have in stock, and the plant you receive will not be the exact plant pictured. Size, shape, colour, leaf markings and fullness will naturally vary, and plants may change with the seasons.

Plant stands: Our plant stands are handmade in-house from natural timber. Variations in grain, colour and finish are part of their character and are not considered faults.

Botanical art prints: Our prints are high-quality giclée reproductions of Stephanie’s original paintings. We do our best to show colours accurately, but colours can look slightly different depending on your screen settings. Prints are supplied unframed unless stated otherwise.

Prices and payment

All prices are in New Zealand dollars (NZD) and include GST. Shipping costs are calculated at checkout. We may change our prices at any time, but changes won’t affect orders that have already been confirmed.

Payment is made securely through our payment providers at checkout. We don’t see or store your full card details.

We work hard to make sure prices and product details are correct. If an item is listed with an obvious pricing error, we may cancel the order and give you a full refund.

Orders and availability

Once you place an order, you’ll receive an email confirming that we’ve received it. We may decline or cancel an order – for example, if an item has sold out, is unavailable or can’t be delivered safely. If this happens, we’ll let you know and give you a full refund for anything we can’t supply.

Many of our plants are rare or one-off, and stock is limited. Items in your cart are not reserved until your order is complete.

Shipping and delivery

Plants and plant stands are shipped within New Zealand only. To protect biosecurity, and to make sure our plants arrive in the best condition, we can’t ship plants overseas. Our botanical art prints can be shipped internationally – see “International orders” below.

Plant orders are dispatched on Mondays and Tuesdays so they spend as little time as possible in transit. Delivery times are estimates provided by our courier and can be affected by weather and other things outside our control. Please see our Shipping & Delivery page for full details.

Please make sure your delivery address is correct and that someone can bring your order inside promptly – plants don’t like being left out in the heat or cold. Once your order has been delivered to the address you provided, it is your responsibility.

International orders (art prints only)

We’re happy to send our botanical art prints overseas. Plants and plant stands can’t be included in international orders.

Currency: All prices are shown and charged in New Zealand dollars (NZD). Your bank or card provider will convert the amount into your local currency, and the final amount on your statement may differ slightly depending on their exchange rate and any fees they charge.

GST: New Zealand GST does not apply to goods exported overseas, so it will be removed from your order at checkout where applicable.

Duties and taxes: Some countries charge import duties, taxes or customs fees on parcels arriving from overseas. These are set by your country, not by us, and are the responsibility of the person receiving the order.

Delivery times: International delivery takes longer than delivery within New Zealand and can be affected by customs checks and international courier delays outside our control.

Returns, refunds and damaged items

We want you to love your order. If something arrives damaged or isn’t right, please contact us – for plants, within 24 hours of delivery, with photos – so we can sort it out. We can’t accept returns for change of mind. Please see our Refund & Returns Policy for full details.

Caring for your plants

We’re happy to share care tips, but these are general guidance only. Plants respond to their environment, and once your plant is in your care, we can’t be responsible for changes caused by light, watering, temperature, pests or other conditions in your home.

Some plants can be harmful if eaten or chewed, or may irritate skin. Please research each plant before placing it where children or pets can reach it.

Artwork and website content

All artwork, photographs, text and designs on this website belong to Loopaloft and Stephanie Junovich. Buying a print gives you ownership of that physical print for personal display. It doesn’t give you any rights to copy, reproduce, scan, share or sell the artwork or images. Please don’t use any of our content without written permission.

Your privacy

We only collect the personal information we need to process your order, deliver it and keep in touch with you. We won’t sell your information. If you subscribe to our newsletter, you can unsubscribe at any time using the link in our emails. We handle your information in line with the Privacy Act 2020.

Your rights under New Zealand law

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other New Zealand consumer law. To the extent the law allows, we aren’t liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it.

Changes to these terms

We may update these terms from time to time. The version on our website when you place your order is the one that applies to that order.

Governing law

These terms are governed by the laws of New Zealand.

Contact us

If you have any questions about these terms, please email us at [email protected] or use our Contact Us form.